• Where can I find my vouchers?

  All store credits issued to you are available in your customer account, under the "Vouchers" section.Few readers

• Do you offer promo codes or other discounts?

  We offer free shipping starting at €79 for Mondial Relay and €129 for Colissimo deliveries. However, we do not provide specific promotional codes. We strive to always offer fair pricing and unlimited expert advice! You can check our pricing policy.Few readers

• My credit card isn't working – how can I pay?

  If you're unable to complete your payment by credit card, please first make sure you've selected the correct card type and try again. If your payment is declined, check that sufficient funds are available. If the issue persists, please contact our customer service team directly. We also offer several alternative payment methods you can use.Few readers

• Can I cancel or modify my order after payment?

  You can modify or cancel your order only if it has not yet been shipped. Please contact our customer service as soon as possible to proceed.Few readers

• Are payments secure?

  Yes, all transactions on our site are 100% secure. We use Payplug, a trusted online payment specialist, to process payments safely. Transactions are further protected by 3D Secure, which verifies the cardholder’s identity and protects you against fraud. 3D Secure is a mandatory security step for online payments. During checkout, a verification window appears to confirm it’s really you making the purchase. Usually, your card and account are linked to your phone, so you’ll receive anFew readers

• Can I pay in installments?

  Yes, it is possible to pay in 3 or 4 interest-free installments on our website via PayPal or Oney.Few readers

• What payment methods do you accept?

  We offer a wide range of payment options: credit card, MasterCard, VISA, Apple Pay, Oney installments (3 or 4 interest-free payments from €100 for France), PayPal (including the option to pay in 4 interest-free installments from €30), Bancontact (Belgium), American Express, bank transfer or check, and Génération HDF card (available only for students from Northern France).Few readers