How do I request a return?
To request a return, please go to the “Order History & Details” section in your customer account and follow these steps: 1️⃣ Select the relevant order 2️⃣ Check the item(s) you wish to return and specify the reason 3️⃣ Tick “Confirm my return” 4️⃣ Send your item(s) along with the order number in suitable packaging By tracked Colissimo to the address: Vestride 60 Chaussée Albert Einstein 59200 Tourcoing, France Or via Mondial Relay to the address: *In the name of VestriFew readersCan I return or exchange an item?
All items can be returned within 15 days of receipt. Return shipping costs are your responsibility. For airbags, in the case of an exchange, we cover both the return and reshipping fees. For all other products (helmets, stirrups, accessories, etc.), only returns are accepted. If you wish to exchange these items, you will need to place a new order. For more details, please click the link below to review our full return policy.Few readersI haven’t received my refund, what should I do?
If you have made a return, please allow up to 7 days for our team to process it after receiving the package at our warehouse. The refund procedure is completed once the contents and return conditions have been verified. After the refund is processed, it usually takes 24 to 48 business hours for the amount to appear on your bank account. If these timeframes have passed, please don’t hesitate to contact our customer service (https://vesFew readersWhat are your return conditions?
The returned product must be unused, with its original tags attached and in its original packaging. It must not have been worn or used. Exchange fees (return and re-shipment) are covered by Vestride for the entire range of airbags. For all other products, return shipping costs are the responsibility of the customer. If your return meets the above conditions, you may choose either a refund to your original payment method or store credit. Please allow 2 to 6 days after we receive your retFew readers