• How can I obtain an invoice for my order?

  Go to your order history in your customer account. You can download the invoice related to your order directly from there.Few readers

• Can I cancel or modify my order?

  You can cancel or modify your order as long as it hasn't been shipped. Please contact our customer service to proceed with the request.Few readers

• What is the return period for my order?

  You have 15 days from the date of receipt to return your order. Find more information about the return process on our "Exchanges & Returns" page.Few readers

• What should I do if I received a different item than the one I ordered?

  Our team performs a thorough double-check before shipping every order. However, mistakes can occasionally happen, and we sincerely apologize for this. If you notice an error in your shipment, please contact us by phone at +33 7 63 40 98 48 or by email at hello@vestride.com, including a photo of the incorrect item received and your order number. Our team will provide you with a return label for sending back the wrong item and will arrange for the correct product to be sent to you.Few readers

• I haven't received my order confirmation email — what should I do?

  An order confirmation email is automatically sent after each order is validated. If you haven’t received it, please check your junk or spam folder, as it may have been filtered. Please note that the email is sent to the address linked to your customer account. If you have multiple email addresses, be sure to check all of them. If, after these checks, you still can't find the confirmation email, feel free to contact our customer service. ToFew readers

• An item is missing from my order — what should I do?

  Before contacting our customer service, please check if your order may have been shipped in multiple parcels. Some orders are split into separate shipments, in which case the remaining items will arrive shortly. If a product is indeed missing from your delivery, please contact us by phone at +33 7 63 40 98 48 or by email at hello@vestride.com, and include your order number and the reference of the missing item. We’ll resolve the issue as quickly as possible.Few readers