An item is missing from my order — what should I do?

Before contacting our customer service, please check if your order may have been shipped in multiple parcels. Some orders are split into separate shipments, in which case the remaining items will arrive shortly.

If a product is indeed missing from your delivery, please contact us by phone at +33 7 63 40 98 48 or by email at [hello@vestride.com](), and include your order number and the reference of the missing item. We’ll resolve the issue as quickly as possible.

Updated on: 17/07/2025