Q: What are your return conditions?

The returned product must be unused, with its original tags attached and in its original packaging. It must not have been worn or used. Exchange fees (return and re-shipment) are covered by Vestride for the entire range of airbags. For all other products, return shipping costs are the responsibility of the customer. If your return meets the above conditions, you may choose either a refund to your original payment method or store credit. Please allow 2 to 6 days after we receive your return for the refund or credit to be processed, minus the original shipping fees, whether they were initially free or not. For more details, please click the following link to read our full <a href="https://vestride.com/gb/content/7-exchanges-and-returns">return policy</a>.

Q: Can I take my airbag vest on a plane?

Yes, you can travel by plane with your airbag vest and 3 to 4 CO₂ cartridges in your checked luggage. Make sure the cartridges are stored separately from the vest. However, it is essential to inform your airline in advance and obtain their approval. Some airlines may require a safety data sheet for the cartridges—if so, please contact us and we’ll provide you with the necessary documentation to present to the airline before your departure.

Question 1

Is the airbag worn over clothing?

Accepted Answer

Only airbags from the brands Spark, Hit-Air, and the Oxair and children’s models from Equiline, Airjacket by Hélite, and X’air Safe by Freejump are worn over clothing.

Airbag vests are worn over light clothing (T-shirts, thin sweaters). If you wish to wear a jacket, coat, or outerwear over the vest, you must choose compatible clothing.

Question 2

What are your return conditions?

Accepted Answer

The returned product must be unused, with its original tags attached and in its original packaging. It must not have been worn or used. Exchange fees (return and re-shipment) are covered by Vestride for the entire range of airbags. For all other products, return shipping costs are the responsibility of the customer.

If your return meets the above conditions, you may choose either a refund to your original payment method or store credit. Please allow 2 to 6 days after we receive your return for the refund or credit to be processed, minus the original shipping fees, whether they were initially free or not.

For more details, please click the following link to read our full return policy.

Question 3

What is the difference between the protective vest and the back protector?

Accepted Answer

The body protector is made up of several layers of foam that absorb shocks. Thick and more or less rigid, it protects the rider’s chest and back. The body protector is generally intended for cross-country riding and beginners.

The back protection protects only the rider’s back. It is more flexible and lighter than a body protector.

Question 4

Can I take my airbag vest on a plane?

Accepted Answer

Yes, you can travel by plane with your airbag vest and 3 to 4 CO₂ cartridges in your checked luggage. Make sure the cartridges are stored separately from the vest. However, it is essential to inform your airline in advance and obtain their approval. Some airlines may require a safety data sheet for the cartridges—if so, please contact us and we’ll provide you with the necessary documentation to present to the airline before your departure.

Question 5

What payment methods do you accept?

Accepted Answer

We offer a wide range of payment options:

credit card,
MasterCard,
VISA,
Apple Pay,
Oney installments (3 or 4 interest-free payments from €100 for France),
PayPal (including the option to pay in 4 interest-free installments from €30),
Bancontact (Belgium),
American Express,
bank transfer or check,
and Génération HDF card (available only for students from Northern France).

Question 6

Can I return or exchange my airbag after purchase?

Accepted Answer

If the chosen airbag is not the right size or does not suit you, you have a 15-day period to return the airbag to us. Return shipping costs are the responsibility of the customer, while exchange shipping costs for airbag vests are covered by Vestride.

For more information on the procedure, please visit the "Exchanges & Returns" page or contact our customer service directly.

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