> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.vestride.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if I received a different item than the one I ordered?

Our team performs a thorough double-check before shipping every order. However, mistakes can occasionally happen, and we sincerely apologize for this.

If you notice an error in your shipment, please contact us by phone at **+33 7 63 40 98 48** or by email at [**hello@vestride.com**](), including a photo of the incorrect item received and your order number. Our team will provide you with a return label for sending back the wrong item and will arrange for the correct product to be sent to you.