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# My parcel shows as delivered in the tracking but I have not received it.

The delivery of your order is handled by third-party carriers and is **not the responsibility of Mors And More**.

If your parcel is marked as delivered by the carrier but you cannot find it, first **check your mailbox and ask your neighbors** if they received it on your behalf.

If you still cannot locate your parcel within the day, you must **dispute the delivery**. We recommend contacting the carrier promptly to report the issue.

At the same time, please contact us and provide the following documents:

* **A photocopy of the recipient’s ID card** (front and back)
* **A sworn statement of non-receipt** of the parcel (including the date and order details), signed by the recipient, or a police report.

We will then contact the carrier directly to support your delivery dispute. Please note that **the carrier’s investigation may take several weeks**, which is beyond our control.