> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.vestride.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I was unable to pick up my parcel at the Mondial Relay point.

If you missed the deadline to collect your parcel, don’t worry! The parcel will automatically be returned to us after about two weeks. Once it has arrived back at our facility, we will contact you to offer a reshipment (return shipping fees may apply) or a refund, according to your preference.

If needed, please [contact our customer service](https://vestride.com/gb/content/17-contact) for any questions.