> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.vestride.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# An item is missing from my order — what should I do?

Before contacting our customer service, please check if your order may have been shipped in **multiple parcels**. Some orders are split into separate shipments, in which case the remaining items will arrive shortly.

If a product is indeed missing from your delivery, please contact us by phone at **+33 7 63 40 98 48** or by email at [**hello@vestride.com**](), and include your **order number** and the **reference of the missing item**. We’ll resolve the issue as quickly as possible.